Where's My Refund?

Where's My Refund?

Tax Organizer

Download the latest Tax Organizer below (PDF), which will help aid you in the gathering of your tax information. If you have any quesitons, please do not hesitate to call our office at (586) 204-2020.

Frequently Asked Questions


What is an Enrolled Agent?

An enrolled agent is a person who has earned the privilege of representing taxpayers before the Internal Revenue Service by either passing a three-part comprehensive IRS test covering individual and business tax returns, or through experience as a former IRS employee. Enrolled agent status is the highest credential the IRS awards. Individuals who obtain this elite status must adhere to ethical standards and complete 72 hours of continuing education courses every three years. Enrolled agents, like attorneys and certified public accountants (CPAs), have unlimited practice rights. This means they are unrestricted as to which taxpayers they can represent, what types of tax matters they can handle, and which IRS offices they can represent clients before.


Where is your office located?

Our home office is located in Macomb Township, Michigan. You can make an appointment to drop-off your tax documents, or simply upload them to our secure web portal.


What are your hours?

We are available 7-days a week from 8:00am - 8:00pm by appointment only.


Do you have weekend / evening appointments available?

Yes, our main goal is to make your income tax filing as convenient as possible for our clients.


What if I need assistance after tax season?

We are available 7-days a week from 8:00am - 8:00pm by appointment only.


How is my tax information secured?

Your tax return information is stored on an encrypted hard drive. Unlike most tax return companies, your data isn’t stored in filing cabinets. Our employees have a strong technical background and understand proper ways to secure data and permanently delete data without leaving traces behind.


Will my friends and family know about my personal information?

Absolutely NOT. It is illegal for us to disclose any information about your tax return to anyone other than you. We would get a fine, plus be subject to possible time in jail. We are restricted to disclosing your return to anyone, unless you explicitly request us to do so in writing.


What payment methods do you accept?

We accept Cash, Check, PayPal, or Credit / Debit Cards.


Is there a service charge for paying with a credit card?

No.


Can you take your tax preparation fees out of my refund?

Sorry, we no longer offer this service, however you can pay using a credit card.


Which forms, documents, and information do I need to provide to you?

You can download our Tax Organizer by clicking on the "Download (PDF)" button at the top of this page.


What area does your company service?

Our immediate service area is Macomb Township, Michigan, but we do have clients in several other states across the U.S.
If you don’t live in the vicinity of our office, you can:
• Mail your documents to 17217 Chianti Court, Macomb Township, MI 48035
• Fax your documents to 586-799-3034
• Email your documents to TaxPro@MacombIncomeTax.com
• Upload Documents to our Client Portal


How can I get my tax documents information to you?

• Drop off your tax documents to our home office
• Mail your documents to 17217 Chianti Court, Macomb Township, MI 48035
• Fax your documents to 586-799-3034
• Email your documents to TaxPro@MacombIncomeTax.com
• Upload Documents to our Client Portal


Do you offer direct deposit?

Yes, there is no additional charge for this service.


Will my Federal and State return be filed electronically?

Yes, there is no additional charge for this service. We can mail your return if you prefer, but the IRS encourages the use of e-File, as it is faster and more secure.


Do you charge based on a percentage of my refund?

This is illegal. We charge a base fee which covers the majority of credits and forms, call for a no-obligation price over the phone. (586) 204-2020


When will I received my refund?

If you have your refund direct deposited and your return e-Filed you will receive a refund in approximately 21 days, as long as the IRS has no issues with the return.


I haven’t filed my previous year’s tax return(s), can you file those as well?

Yes!


How long does it take for you to complete my income tax return?

Most tax returns are done the same day we receive your tax documents and returned to you the next day.


How do I obtains previous copies of my tax return?

We will gladly provide you with copies of previous tax returns at no charge.